YOUR HELPFUL RESOURCE
Frequently Asked Questions
At MENTALITY, we understand that choosing the right IT partner is a big decision. To help you get a clear picture of our services, approach, and expertise, we’ve compiled answers to some of the most common questions our clients ask. If you don’t find what you’re looking for here, feel free to reach out—we’re always here to help!
Your Questions, Answered
We’ve compiled answers to the questions we hear most from businesses like yours. Explore the details about our services, pricing, and how we can help your business thrive. If you have more questions, our team is always ready to assist!
We specialize in serving small to mid-sized businesses in industries like healthcare, insurance, manufacturing, and other sectors that require robust IT security and compliance.
We provide a wide range of IT services, including managed IT, cybersecurity, cloud computing, backup & replication, IT risk management, compliance support, and unified communications.
We offer clear, predictable monthly pricing with no hidden fees, allowing you to budget confidently without unexpected costs.
Our focus on transparency, proactive management, and personalized service sets us apart. We prioritize long-term partnerships and provide 24/7 support with fast response times.
Our team provides 24/7 monitoring and support. Most issues are resolved remotely within minutes, and our escalation process ensures rapid resolution for critical problems.
Yes, we offer comprehensive cybersecurity solutions, including intrusion detection, vulnerability assessments, phishing protection, and dark web monitoring.
We assist with a wide range of regulatory requirements, including HIPAA, PCI DSS, NIST CSF, and others, ensuring your business remains compliant with industry standards.
Absolutely. We act as an extension of your business, providing full-service IT management, support, and strategic planning, so you don’t need an in-house team.
Yes, we provide cloud services such as virtual desktops, cloud servers, managed colocation, and cloud storage, helping your business scale and stay agile.
Our backup & replication services ensure that your data is securely backed up and easily recoverable in case of hardware failure, cyberattacks, or natural disasters.
We start with a consultation to assess your needs, followed by a detailed IT audit. From there, we develop a tailored solution and seamlessly transition you to our managed services.
Contact us for a free consultation, where we’ll discuss your specific IT needs and provide you with a tailored proposal to help your business thrive.